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My terrible experience with Lenox started when I attempted to purchase an item from them. It arrived broken, so I sent it back and was told that my account was fully credited.

To my surprise six months later, I received a letter from a collections agency, saying that I owed $163 for the item that I returned and was credited for. Obviously, someone made a mistake by referring my account to the collections agency. If this wasn't bad enough, it was a nightmare to attempt to get Lenox to fix their own mistake. I had to call the customer service department multiple times (waiting on hold each time) just to get someone's attention.

Some representatives were so rude to me, they actually told me that they were busy with other customers and did not have time to address my issue. They kept telling me that "eveything is resolved" because it was resolved in their own system, but no one had contacted the collections agency to tell them that the referral was in error. The only way to cancel the collections agency was for Lenox to conact them. I kept reminding the people who I spoke Lenox that it was really important to do that because the collections agency may report this to a credit bureau and could even sue me.

Unfortunately, no one seemed to appreciate, understand, or care. In my opinion, everything about my experience with Lenox - from start fo finish - was absolutely horrible.

I've purchased a lot of things in my life and this is by far the worst experience that I have ever had. I will never do business with them again.

Reason of review: Problems with payment.

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